Residential Rates

Setting Rates 

In Ontario, electricity rates are set by the Ontario Energy Board (OEB), and include rates for the electricity commodity (generation), transmission through high voltage systems across the province (e.g. Hydro One), and distribution through local systems (e.g. ENWIN). The OEB must ensure that all rates are justified and reasonable. ENWIN is required to prove to the OEB that its rates are justified and reasonable through a rate application process. The current OEB-approved rates are listed below. More information on rates is available at the OEB website

Electricity Delivery Rates - Residential 

The following rates are approved and effective for January 1, 2024. 

ENWIN Delivery Charges 

Fixed Customer Charge 


Net Rate Riders - Volumetric 

$0.0039 / kWh 

Net Rate Riders - Fixed Monthly 


Transmission Charges 

Network Service 

$0.0124 / kWh 

Connection Service 

$0.0077 / kWh 

 Note: Non-RPP, Class B customers will also have the Rate Rider for Global Adjustment Account Disposition of $-0.0016 / kWh. 

Regulated Price Plan (RPP) Consumers - Time of Use

The RPP applies if you meet the program’s legislative criteria (residential/low-volume consumer). A regulated price per kWh is charged for electricity used.   

Time-of-Use Pricing effective November 1, 2023 - October 31, 2024 

TOU Price Periods 


(November 1 - April 30) 


(May 1 - October 31) 

TOU Prices 

($ / kWh) 


Weekdays (7 pm - 7 am) 

Weekends and Holidays (all day) 

Weekdays (7 pm - 7 am)


Weekends and Holidays (all day) 

$0.087 / kWh 


Weekdays (11 am - 5 pm) 

Weekdays (7 am - 11 am, 5 pm - 7 pm) 

$0.122 / kWh 


Weekdays (7 am - 11 am, 5 pm - 7 pm) 

Weekdays (11 am - 5 pm) 

$0.182 / kWh 

RPP - Ultra-Low Overnight

Ultra-Low Overnight Pricing effective November 1, 2023 - October 31, 2024

ULO Price Periods

All Year

ULO Prices ($ / kWh)

Ultra-Low Overnight Every Day (11 pm - 7 am) $0.028 / kWh
Weekend Off-Peak Weekends and Holidays (7 am - 11 pm) $0.087 / kWh
Mid-Peak Weekdays (7 am - 4 pm,  9 pm - 11 pm) $0.122 / kWh
On-Peak Weekdays (4 pm - 9 pm) $0.286 / kWh


RPP - Tiered Rates 

Under tiered rates, a customer can use a certain amount of energy each month at a lower rate. Once that limit is exceeded, the rate goes up. The chart below shows the rates and tiers for each type of customer.   

Tiered Pricing effective November 1, 2023 - October 31, 2024 

Tier Thresholds 


(November 1 - April 30) 


(May 1 - October 31) 


($ / kWh) 

Tier 1 

Residential - first 1,000 kWh/month 

Non-residential - first 750 kWh/month 

Residential - first 600 kWh/month 

Non-residential - first 750 kWh/month 

 $0.103 / kWh 

Tier 2 

Residential - for electricity used above 1,000 kWh/month 

Non-residential - for electricity used above 750 kWh/month 

Residential - for electricity used above 600 kWh/month 

Non-residential - for electricity used above 750 kWh/month 

$0.125 / kWh 

**All kWh thresholds for tiered pricing are based on a 30 day billing period.  Billing periods shorter or longer than 30 days will decrease or increase the threshold proportionally.  For example, a 33 day billing period will result in a 10% higher threshold amount (33/30 = 110%). 

Non-Regulated Price Plan Consumers 

The electricity price you pay per kWh is a retailer contract price, based on your choice of electricity provider.  You will also be subject to a separate charge for the Global Adjustment, which will appear as a separate line item on your bill.  More information on the Global Adjustment is available here: Class B Global Adjustment

Ontario Electricity Rebate (OER) 

Prior to November 1, 2019, residential customers received a built-in reduction to their price of electricity within their Regulated Price Plan (RPP) rates. Starting November 1, 2019, the Electricity line of the bill displayed the full un-subsidized price, and the Ontario Government replaced the built-in reduction and the previous 8% Provincial Rebate with the expanded Ontario Electricity Rebate (OER). 

Residential accounts automatically qualify for the OER, which appears on bills as a separate line item. The Ontario Government may adjust the OER amount from time to time. The chart below provides the current value of the OER: 

Ontario Electricity Rebate (OER) 

Effective November 1, 2023



Regulatory Charges 

Wholesale Market Service Charge 

$0.0045 / kWh 

Rural or Remote Rate Protection Charge 

$0.0014 / kWh 

Standard Supply Service - Administration Charge* 


*Applies to customers not contracted with an energy retailer. 

Total Loss Factor Adjustment - Effective January 1, 2020 

As electricity is delivered over a power line, a small amount of power is consumed or lost as heat. This is called line loss. It is caused by wires and transformers that consume power before it gets to your home or business. The loss factor adjustment accounts for these losses. 

Secondary metered customers <5,000 kW 


Primary metered customers <5,000 kW 


Customers >5,000 kW 

Available Upon Request 

Late Payment Charge 

A Late Payment Charge of 1.5% per month (compounded to 19.56% annually) will be applied to any past due balance. 

Transformer Ownership Credit 

Service < 115 kV (per kW of billing demand) 


Common Miscellaneous Charges (plus applicable taxes) 

Arrears Certificate 


Pulling Post-Dated Cheques 


Easement Letter 


Account History 


Credit Reference/Credit Check 


Returned Cheque Charge (not inclusive of bank fees) 


Account Set-up/Change of Occupancy Charge 


Special Meter Reads 


Meter Dispute Charge + Measurement Canada Fees (if meter found to be correct) 


Dispute Test Residential 


Reconnect at Meter 


Reconnect at Meter After Hours 


Service Call — Customer-owned Equipment 


Missed Service Appointment