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ENWIN is Proud to Welcome E.L.K. Energy.
ENWIN has proudly acquired E.L.K. Energy. Both utilities will continue to operate independently during a thoughtful, multi-year integration. This allows us to maintain consistent service and support for all customers throughout the transition.
If you are an E.L.K. Energy customer, please continue to contact E.L.K. Energy directly for any questions about your account, billing, or service needs.
We remain committed to providing clear updates and a smooth experience as we work together to better serve our communities.
E.L.K Energy Contact Information:
Phone: 519‑776‑5291
Toll‑Free: 1‑877‑355‑7798
Website: elkenergy.com
Email: customer.service@elkenergy.com
Hours: Monday to Friday, 9:00 AM – 4:00 PM (excluding statutory holidays)
Shared supplemental information (FAQ)
Why is it a multi-year integration?
ENWIN is undertaking a thoughtful, multi-year integration with E.L.K. Energy to ensure a smooth transition that benefits communities, customers, and staff alike. This gradual approach allows both utilities to maintain consistent, reliable service without disruption while carefully aligning operations, systems, and culture over time. It helps preserve the strengths and local knowledge of each utility, minimizing risks of service interruptions or confusion.
Ultimately, this intentional controlled integration fosters a stronger, more resilient combined utility that can better serve evolving community needs in the long term. Rather than rushing and risking setbacks, the approach supports sustained operational excellence, customer trust, and employee engagement throughout the process.
What does this mean for communities, customers and employees?
For communities, this means continuous, high-quality utility service without sudden changes, protecting public safety and infrastructure reliability. For customers, it ensures their billing, account management, and customer service remain stable and personalized during the transition. For employees, it allows time to adapt to new systems, training, and organizational alignment thoughtfully, reducing stress and turnover.