Concerned Citizen Hotline

The ENWIN Utilities Ltd. Board of Directors has launched a Concerned Citizen/ Concerned Employee Hotline.

The Hotline has been launched to enable ENWIN customers and employees of ENWIN to provide information on suspected frauds, waste, abuse of ENWIN assets or other wrongdoing in a private, confidential and anonymous manner at the caller's discretion. All callers will be protected under the Freedom of Information and Protection of Privacy Act as well as ENWIN's Whistleblower Policy.

The Concerned Citizen/Concerned Employee Hotline is for use by ENWIN customers, those doing work on behalf of ENWIN or by ENWIN employees. It is not intended for conducting everyday customer service discussions. Everyday queries by customers will continue to be handled by calling 519-255-2727

It is also not intended for complaints of a general nature by employees about ENWIN or management, including complaints that are normally and properly handled by the Human Resources department.

The Concerned Citizen/Concerned Employee Hotline can be reached at (519) 255-2875. Please provide a detailed message regarding the concern.

This Hotline is intended for the gathering of information on fraud, waste, abuse of ENWIN assets and other wrongdoing as defined below. The definitions provided are not exhaustive, but are an indication of conduct which may be considered unlawful or illegal acts:

  • Fraud: Activities undertaken by an individual or organization that are dishonest or illegal, and are designed to benefit the perpetrating individual or ENWIN Utilities Ltd. Consequently, fraud includes any intentional or deliberate act to deprive another of property or money by deception, or other unfair means. Fraud against an organization can happen through misappropriation of corporate assets by an organization’s senior officers and/or staff.
  • Waste and/or Misuse: o The intentional or deliberate use of the organization’s resources or assets in an ineffective, inappropriate, or improper manner.
  • Other Wrongdoing: Unprofessional conduct or conduct that is below recognized standards of practice

Definition of ENWIN assets: Financial and non-financial resources which are owned, managed or controlled by ENWIN, which include but are not limited to cash, tangible capital assets and inventory.

The Hotline is private, confidential, anonymous (if a caller so wishes), and operates under the Freedom of Information and Protection of Privacy Act.

For ENWIN employees, this Hotline operates in conjunction with a Whistleblower Policy as approved by the ENWIN Board of Directors, which provides assurance to employees that the submission of complaints in good faith for investigation and the resolution of those complaints will be handled in an appropriate manner, providing protection to the employee making the submission. The independent auditing firm, PricewaterhouseCoopers LLP will monitor and assess each complaint received.

Note: This process does not exclude the right of Customers to contact the Ontario Energy Board should they have concerns regarding the services provided by ENWIN.

Ontario Energy Board toll free number within Ontario: 1-877-632-2727 (Mon. – Fri. 8:30am – 5:00pm)


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