Payment Options
Payment Options
- Credit Card Payment
- Automatic Payment Plan (APP)
- Telephone and Internet Banking
- Banks or Other Financial Institutions
- By Mail
- Drop Box
- Disconnection Notice Payment
Credit Card Payment
EnWin offers customers two quick and easy ways to make utility account payments using MasterCard and Visa payment options through our automated bill payment system, powered by Paymentus Corporation.
#1. Web Payment: Click on the Continue button below and you will be transferred to a secure web page powered by our bill payment partner, Paymentus.
- You will enter the payment information including the account number, credit card details and payment amount.
- You will also be asked to confirm agreement to pay a convenience fee.
- Once all the information is entered, click on "Make Payment".
- You will be provided with a confirmation number if the transaction is successful.
#2. Telephone Payment: Dial 1-866-904-4452 and you will be linked to a secure automated telephone payment system, powered by our bill payment partner, Paymentus.
- You will enter the payment information including the account number, credit card details and payment amount.
- You will be prompted to confirm agreement to pay a convenience fee.
- Then you will be provided with a confirmation number if the transaction is successful.
- How will my payment be confirmed?
- Why is a convenience fee required?
- How much will I be paying in convenience fees?
- Can you give me some payment examples?
- How can I get more information on credit card payments?
Payment by either method will be made known to EnWin instantaneously. If you have any questions, please contact EnWin c/o paymentus@enwin.com
Why is a convenience fee required?There are several low or no-cost means to pay your bill at EnWin. These include, pre-authorized payment, equal payment plan, e-Post, writing a cheque, placing a payment in one of our drop boxes. Even so, many customers still prefer to pay by credit card. Credit card companies charge businesses like EnWin a percentage of the payment for processing it. As a regulated utility, the entire amount of your payment is spoken for - some of the percentage goes to the generators, some to the transmitters, some to the market operator and some for debt retirement. Only 26% of your payment stays with EnWin. Therefore, to be fair to all customers, we have to ensure that the users of the credit card service pay for the service.
How much will I be paying in convenience fees?The convenience fee is incremental; in other words, customers will pay a flat fee of $5.95 per $250.00 payment increments as per the following chart:
| PAYMENT AMOUNT | CONVENIENCE FEE AMOUNT |
|---|---|
| Up to $250.00 | $5.95 |
| $250.01 - $500.00 | $11.90 |
| $500.01 - $750.00 | $17.85 |
| $750.01 - $1,000.00 | $23.80 |
If you wish to make a credit card payment of $265.25 click on the Continue button above or telephone 1-866-904-4452. You will be prompted to input your account number, credit card number along with the expiry date and the payment amount of $265.25. You will be asked to acknowledge that you agree to pay the convenience fee of $11.90 along with the payment. If you agree, your credit card will be charged $277.15 ($265.25 + $11.90). You will receive a confirmation number.
How can I get more information on credit card payments?If you have any questions, please contact us c/o paymentus@enwin.com or call our Customer Service Centre @ 519-255-2727
Automatic Payment Plan (APP)
Avoid late payment charges, save on postage and mailing costs, and free yourself from the inconvenience of writing cheques and keeping track of due dates. Print the APP application form below, or use the one found on the brown return envelope included with your bill. Be sure to include a void cheque when you return the completed application form.
Telephone and Internet Banking
Contact your financial institution to set up telephone and/or internet banking. When setting us up as one of your payees, use the ten-digit Customer Number found on the front page of your bill.
Banks or Other Financial Institutions
Take your bill to a teller at your bank or financial institution, or submit the top portion of your bill when paying through an ATM. To ensure sufficient processing time, please note that payments made at banks or other financial institutions should be made five business days prior to the Due Date noted on your bill.
By Mail
EnWin Utilities Ltd
787 Ouellette Ave.
PO Box 1625, Station A
Windsor, ON / N9A 5T7
Please return the top portion of your bill with your payment.
Drop Box
Our drop box is accessible 24/7, on the outside of our building at 787 Ouellette Ave. Please include the top portion of your bill with your payment.
Cash payments are not accepted.
Disconnection Notice Payment
Disconnection Warning Letter must be paid on the day the letter is received. If full payment cannot be made on the day the letter is received, contact the Customer Service Department that day to make acceptable payment arrangements. The Customer Service Call Centre is available from 8am-5pm Monday through Friday (excluding holidays).
Payment Options for a Disconnection Warning Letter:
- Internet Banking
- Telephone Banking
- Credit Card using Paymentus
- Certified Cheque or Money Order delivered to the EnWin payment deposit box at 787 Ouellette Avenue
Disconnection Warning Card (Hand delivered, orange in colour) must be paid in full by the next business day after delivery to the premise.
Payment Options for a Disconnection Warning Card:
- Internet Banking
- Telephone Banking
- Credit Card using Paymentus
- Certified Cheque or Money Order delivered to the EnWin payment deposit box at 787 Ouellette Avenue
Billing Options
Standard Monthly Billing
You receive a bill each month for all usage incurred in the billing period, as well as other service and/or equipment you may be using.
Equal Payment Plan (EPP)
Eliminate large seasonal bills by opting for the Equal Payment Plan (EPP). You pay a predetermined fixed monthly amount, based on your monthly average in the previous twelve months. The monthly amount will be reviewed on a periodic basis to ensure its accuracy. Please note that your account must be paid in full before you can be set up on EPP. Customers must have twelve months of their own usage history to be set up on EPP.
EPP is not an option for commercial customers.
eBill
Receive and pay your bill online using epostTM. It's the ultimate paperless solution click here to learn more.
Re-Order
If you need a copy of one of your more recent bills (within the previous twelve-month period), just send your request to info@enwin.com. We'll email you a PDF of the bill you're looking for.
