Web Site Accessibility

How Can We Help You?

The ENWIN Group of Companies is committed to providing a friendly, accessible environment for all our customers, visitors and employees. Our staff is well trained and highly qualified to provide goods and services in a way that respects the dignity and independence of customers, visitors and co-workers with disabilities.

Policies and Procedures

ENWINs Accessibility Policy is part of our commitment to providing high-quality, cost-effective goods and services, accessible to all our customers. Please click here to access a printable copy of our Accessibility Policy.

Upon request, we would be happy to provide further information about policies and procedures relating to the provision of services to people with disabilities, in a format that takes into account the person's disability.

Accessible Building Features

We strive to maintain accessible facilities, and have provided the following features for your convenience:

  • Power-operated, automatic door openers on main entrances
  • Wheelchair accessible meeting rooms for visitors and employees
  • Wheelchair accessible washrooms for visitors and employees
  • Lowered counters in our front Reception area
  • Elevator to the upper floors
  • Sidewalk curb for wheelchair and walker access

Planned Visits - Accommodation Requests

We value all our customers and look forward to meeting with you. Please let us know how we can serve you best. If you will require assistance during a planned visit to our office, please click here to access a Customer Accommodation Request Form.

Should a disruption limit accessibility features identified in advance by you as required for your visit, the representative with whom you are meeting will make every reasonable effort to contact you in advance to discuss an alternative arrangement suitable to both parties.

Unplanned Visits - Notice of Accessibility Device Temporarily Out of Service

Please be sure to check the website for accessibility notices prior to unscheduled visits to our facilities. In the event an accessibility device is temporarily out of service, notification will be posted in this location.

EnWin's Multi-Year AODA Plan

Click here to view EnWin's Multi-Year AODA Accessibility Plan

We Value Your Input

We strive to provide the best possible service to all our customers and we welcome your comments. Please click here to access a printable copy of our Accessibility Feedback Form.

You may return your completed form to ENWIN using any of the following contact methods:

Fax to: 519.255.7423

Mail to: Customer Service Department
ENWIN Utilities Ltd.
P.O. Box 1625, Station "A"
Windsor, ON
N9A 5T7

Email to: info@enwin.com

If you have any questions or would like to request any of our printed or website materials in an alternate format, please do not hesitate to contact us.

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