We Need Your Input!
Wednesday, Mar. 1, 2017
In order to collect this feedback, the company has launched an online workbook, regarding the development of its electricity distribution system investment and spending proposals. The interactive workbook focuses on the investment and spending plans ENWIN needs to create for a five-year period (from 2019 to 2023), to maintain the local distribution system, while continuing to safely, reliably and efficiently deliver the electricity local homes and businesses depend on.
"Customer feedback is imperative to our planning process, in order to ensure our operational and capital goals are in line with customer needs and priorities and are cost effective to our ratepayers," said ENWIN President and CEO, Helga Reidel. "As we develop our five-year plan, we would like to hear from our customers about what matters most to them. This is an opportunity to provide specific feedback that will be taken into consideration in rate decisions and timing of future rate applications by the Board of Directors and ultimately our regulator, the OEB."
ENWIN's online workbook will walk residential customers through the considerations the company must take into account in making its plan. The workbook is designed to give customers background on the industry and other relevant factors that will help them to develop and share an informed opinion.
ENWIN encourages its residential and small business customers to participate in the online workbook, to learn about the electricity sector and to share their opinions about ENWIN's planning for local electricity distribution.
As an incentive to participate, ENWIN will host a draw for ten $50 prepaid credit cards from respondents who complete the online survey. The company is also randomly recruiting business and residential customers to participate in telephone surveys and focus groups. Some customers will be contacted by phone.
The online workbook can be accessed online at www.enwincustomerfeedback.com between March 3 and March 31, 2017.